Returns, Refunds & Cancellations Policy
We want every Beauty Boxxed delivery to feel special. Because we work with curated beauty and lifestyle items, we have a few important guidelines to keep things safe, fair and clear for everyone. Please read the policy below before placing your order.
1. Order Cancellations
• Orders can be cancelled within 24 hours of purchase or before a waybill / tracking number has been generated.• Once a waybill number has been issued or your order has started processing, cancellations are no longer allowed.• If your cancellation is approved within the allowed time, your refund will be processed via PayFast and may take 5–10 business days to reflect, depending on your bank.
Shipping Costs
Returns are at the customer’s cost. We recommend using a tracked service to ensure your items reach us in their original condition.
Returns Address
Please contact Beauty Boxxed directly to receive the correct return address and further instructions for your specific order.
Ready to start a return?
NEED ASSISTANCE?
We want every Beauty Boxxed gift to be perfect. If you need to return an item, please review our friendly policy below. We aim to keep the process transparent and straightforward for all our customers.
Hygiene & Seals
To maintain the highest hygiene standards, we regretfully cannot offer refunds for products where seals have been broken. This ensures the safety and quality of products for all our recipients.
Return Shipping
Please note that all returns are at the customer’s cost. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
Get in Touch
Before initiating a return, please contact Beauty Boxxed to receive the correct return address details. Our team is here to help make the process as smooth as possible.